A Service Guarantee Is an Internal Goal of Service Set

question 2

True/False

A service guarantee is an internal goal of service set for employees and not communicated to the guest.

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Definitions:

Alone Time

Periods spent in solitude, which can be beneficial for personal reflection, relaxation, and creativity.

Emotion-focused Coping

Strategies designed to manage emotional distress rather than dealing with the root problem.

Problem-focused Coping

A strategy for dealing with stress by tackling the problem directly, aimed at changing or eliminating the source of the stress.

Implementation Intentions

A self-regulatory strategy in the form of if-then plans that specify when, where, and how to act towards a goal.