A Service Guarantee Is an Internal Goal of Service Set

question 2

True/False

A service guarantee is an internal goal of service set for employees and not communicated to the guest.

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Definitions:

Traumatic Brain Injury

Physical damage to the brain tissue following a blow, jolt, or disruption to the head that affects brain function.

Contrecoup

Contrecoup refers to an injury that occurs on the side opposite to the point of impact, commonly seen in the brain after a forceful impact causes the brain to strike the skull.

Frontal Lobe

Part of the cerebral cortex, which performs the brain’s executive functions, such as decision making, and voluntary movement; lies anterior to the central sulcus and beneath the frontal bone of the skull.

Chronic Traumatic Encephalopathy (CTE)

Progressive degenerative disease caused by multiple concussions and other closed-head injuries, characterized by neurofibrillary tangles, plaques, cerebral atrophy, and expanded ventricles due to cell loss.