A Good Service Guarantee Does Not Have to Be Easy

question 43

True/False

A good service guarantee does not have to be easy to use if it is truly focused on the guest's needs.

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Definitions:

Postformal Thought

A stage of cognitive development beyond Piaget's formal operational stage, characterized by an understanding that truth may vary from situation to situation and the ability to integrate emotion with logic.

Prefrontal Cortex

A region of the brain associated with decision making, social behavior, and personality.

Brain Development

The process involving the growth and maturation of the brain, including neural development and synaptic pruning, significantly impacting cognitive and emotional functions.

Cognitive Flexibility

The mental ability to switch between thinking about two different concepts or to think about multiple concepts simultaneously.