The Best Time to Find Out About Service Failures Is

question 13

Multiple Choice

The best time to find out about service failures is

• A) when the mystery shopper reports them
• B) when the matrix system informs you
• C) when you receive e-mail failure reports from employees
• D) as soon after they happen as possible

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A problem-solving approach that stands for Scan, Plan, Act, and Review, used to make decisions and solve issues effectively.

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