A Primary Advantage of Management Observation for Measuring Service Quality

question 22

Multiple Choice

A primary advantage of management observation for measuring service quality is

• A) The observational results have statistical validity.
• B) It is simple and inexpensive.
• C) Employees perform better when they know they are being observed.
• D) Employees can be monitored without their knowledge.

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Definitions:

Neuropsychological Assessment

A comprehensive evaluation of cognitive and behavioral functions using a set of standardized tests and procedures, often to diagnose brain function.

Multiple Intelligences

A theory proposed by Howard Gardner, suggesting that individuals have different kinds of intelligences, including linguistic, logical-mathematical, musical, bodily-kinesthetic, spatial, interpersonal, intrapersonal, and naturalistic.

Brain-Damaged

A term referring to any impairment or loss of neurological function caused by injury to the brain.

Anthropology

A field of study concerned with human societies, cultures, and their development.