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SERVQUAL is
Cassette
Traditionally, a container housing magnetic tape for audio recordings; in medical imaging, it refers to holders for X-ray films.
Work Week
A fixed, regular schedule during which an individual is employed to work, typically consisting of 40 hours spread across five days in many countries.
Expenses
Expenses refer to the outflows or consumption of assets or incurrence of liabilities during an accounting period, stemming from activities that drive revenue.
Income
Earnings obtained from work, investments, or business operations, reflecting the financial gain.
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