The More ______ the Customer Receives or Expects to Receive

question 8

Multiple Choice

The more ______ the customer receives or expects to receive from the service, the more patiently the customer will wait.

• A) attention
• B) value
• C) excuses
• D) focus

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Definitions:

Qualitative Research

Qualitative research is a method of inquiry that focuses on understanding human behavior and the reasons that govern such behavior, often gathering non-numerical data.

Enrollments

The process or number of registering or being registered, especially in an educational institution or a course.

Quantitative Research

A research method focused on obtaining data through objective measurements and statistical, mathematical, or computational techniques.

Surveys

A method of gathering information from a sample of people, traditionally using a questionnaire, to explore opinions, behaviors, or characteristics.