Examlex
The purpose of blueprinting is not only to satisfy the guest but also to enable the organization to achieve its profit goal.
Physiological Needs
Fundamental necessities critical for the continuation of human life, including breathing, hydration, nourishment, housing, and rest.
Self-actualization Needs
The highest level in Maslow's hierarchy of needs, referring to the realization of one's potential, self-fulfillment, and seeking personal growth.
Prestige
This refers to the high regard or status that someone or something is held in by others, often due to accomplishments, quality, or influence.
Progression Principle
A principle in physical training that suggests for improvement, the amount of exercise should increase gradually over time.
Q6: If 95 percent of an organization's guests
Q10: Most hospitality employees, no matter what their
Q18: In the university context, scholars must research
Q19: Comment cards the easiest and cheapest form
Q22: Thinking of guests as quasi-employees means that
Q24: Organizations can also use guest participation as
Q30: The unhappier a customer is about a
Q31: Co-production requires the service delivery system and
Q37: Yield management is an important capacity-planning concept
Q43: "Rich and lean" pertains to which aspect