Which Structure or Method Is Used to Organize People and Groups

question 39

Multiple Choice

Which structure or method is used to organize people and groups to enable them to focus on guest needs, wants, and expectations over all the organizational units?

• A) cross-functional structure
• B) poka-yoke system
• C) blueprinting
• D) PERT/CRM

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Definitions:

Employees' Behavior

The actions and conduct of individuals within an organization, which can influence workplace dynamics, productivity, and culture.

Changing Attitudes

The process or experience of altering one's views, beliefs, or feelings towards a particular subject or entity.

360-Degree Appraisals

A performance appraisal method that involves feedback from a circle of sources including superiors, peers, and subordinates.

Immediate Supervisor

An individual's direct overseer in a work environment, responsible for overseeing their day-to-day tasks.