Poka-Yokes Are

question 50

Multiple Choice

Poka-yokes are

• A) a proactive/preventive strategy for service mistakes
• B) a tool to analyze service mistakes
• C) a mechanism that is triggered when a service mistake occurs
• D) a system put in place to help dissatisfied guests

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Definitions:

Economic Profit

The difference between the total revenue generated by a business and the total costs of production, including both explicit and implicit costs.

Entrepreneur's Potential Earnings

Represents the possible income or profits an entrepreneur can expect to make from their business ventures, considering risks and the opportunity cost of alternative employment.

Annual Lease

An agreement where a lessor allows a lessee to use a property for a period of one year in exchange for payment.