Which Structure or Method Is Used to Organize People and Groups

question 39

Multiple Choice

Which structure or method is used to organize people and groups to enable them to focus on guest needs, wants, and expectations over all the organizational units?

• A) cross-functional structure
• B) poka-yoke system
• C) blueprinting
• D) PERT/CRM

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Definitions:

Labor Contracts

Agreements between employers and employees or unions that define terms of employment, salaries, benefits, and working conditions.

Short-run Phillips Curve

A graphical representation showing the inverse relationship between unemployment rates and inflation rates in the short-term.

Per-capita Income

The average income earned per person in a certain area, calculated by dividing the area's total income by its total population.

Rational Expectations School

An economic idea that assumes individuals make predictions about the future based on all available information and past experiences in a rational manner.