The Lock on a Hotel Door Is Fixed by John

question 35

Multiple Choice

The lock on a hotel door is fixed by John the Facilities Engineer at the request of Mary the Front Desk Manager prior to a guest arriving. In the system design process this would belong to which part of the flowchart?

• A) physical evidence
• B) onstage contact employee action
• C) backstage contact employee action
• D) support process

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Definitions:

High-Performance Work System

An organizational approach that integrates people, technology, and processes to maximize productivity and competitiveness.

Productivity

A measure of efficiency, often quantified as the ratio of outputs to inputs in the production process.

Efficiency

The ratio of the useful output produced by a system to the input provided, measuring the system's ability to optimize resources.

Employees' Rewards

The various forms of compensation, benefits, and recognition provided to employees for their contributions to the organization.