Guests Have Less Contact with Service Personnel Than the Organization's

question 20

True/False

Guests have less contact with service personnel than the organization's own supervisors do.

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Definitions:

Implicit Measures

Assessment tools used to investigate attitudes, biases, or associations that individuals may not be consciously aware of or are reluctant to share.

Implicit Association Test

A psychological tool used to measure unconscious biases by assessing the strength of associations between concepts (e.g., black or white, gay or straight) and evaluations (e.g., good or bad).

Personality Traits

Enduring personal qualities or characteristics that influence an individual's behavior, thoughts, and feelings across various situations.

Self-esteem

The subjective assessment of one's own worth or value.