Guests Act as Unpaid Consultants in the Following Examples, Except

question 27

Multiple Choice

Guests act as unpaid consultants in the following examples, except for

• A) Uber or Lyft riders who rate and review their driver.
• B) Customers voting for a new flavor at a juice bar.
• C) A mystery shopper giving feedback on a hotel's service quality.
• D) Customers who will out comment cards or utilize tableside kiosks to rate service.

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Definitions:

Eric Berne

A psychiatrist best known for developing the theory of Transactional Analysis, which explores the dynamics of interpersonal relationships.

Overall Sense

A general feeling or perception about something.

Politeness Theory

A theory that explores how individuals save face for themselves and others when engaging in social interaction, particularly in communication.

Interpersonal Communication

The exchange of information, feelings, or ideas between two or more people through verbal or non-verbal methods.