Although Hospitality Organizations Are Reluctant to Do So, Firing Guests

question 59

Multiple Choice

Although hospitality organizations are reluctant to do so, firing guests may become necessary when

• A) They demand too much personalized service.
• B) The guest experience is beyond their information-processing capabilities.
• C) They endanger employees.
• D) They complain about the selection of items.

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Definitions:

Marginal Rate

The rate at which a certain quantity changes as another quantity, typically the input, is incrementally adjusted.

Demand Pattern

A demand pattern is a trend observed in the way consumer demand for goods or services changes over time.

Second Order

An additional request or transaction following an initial one, often implying a follow-up or repeat business.

Total Order

Total order is the complete quantity of goods or services requested by a customer at a particular time.