If "Firing" a Guest Becomes Necessary, the Organization Should

question 29

Multiple Choice

If "firing" a guest becomes necessary, the organization should

• A) give the guest's money back
• B) try to preserve the guest's dignity
• C) let the guest decide when to leave
• D) call security to ensure the guest leaves

Comprehend the necessity of maintaining positive relationships even when delivering negative news.

Acknowledge the importance of preliminary explanations in cushioning the impact of bad news.

Develop skills in crafting messages that present bad news or refusals in a way that aims to preserve goodwill and potentially benefit the reader.

Understand the first step in refusing requests and structuring refusal messages.

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Definitions:

Standardization

The process of establishing common standards within an industry to ensure that products and services are consistent and compatible.

Contract Manufacturer

A company hired to produce goods on behalf of another company, under the hiring company's brand name.

Flexible Manufacturing

The direction of machinery by computers to adapt to different versions of similar operations.