Alyssa Was Just Promoted from Being a Front Desk Agent

question 39

Multiple Choice

Alyssa was just promoted from being a front desk agent to being the front desk supervisor. She is nervous about the increased level of decision-making authority because she wants to make sure she lives up to the standards of the organization and position. Which key to implementing an empowerment program is this referring to?

• A) Incentives
• B) Training
• C) Measurement
• D) Managerial buy-in

---

Definitions:

Record

A collection of related fields of information treated as a single unit, often stored in a database or spreadsheet.

Standard Properties

Predefined or commonly used attributes for files and documents such as title, author, and modification date.

Microsoft Office

A suite of productivity software created by Microsoft, including Word, Excel, PowerPoint, and others.

Author

The creator or originator of a piece of work, such as a book, article, or software.