One of Len Berry's Key Principles Is to Focus on Critical

question 3

Multiple Choice

One of Len Berry's key principles is to focus on critical skills. How can an organization identify these critical skills for training?

• A) Asking guests which employee skills impact guest satisfaction
• B) Studying bottom performers to see what they need to work on
• C) Asking employees about their preferred training methods
• D) Find external consultants to develop training