When Training Waitstaff on Memorizing the Menu and Specials, the Best

question 23

Multiple Choice

When training waitstaff on memorizing the menu and specials, the best measure of training effectiveness is

• A) Content mastery
• B) Participant reactions
• C) Behavioral change
• D) Organizational performance

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Definitions:

Associative Expectancy

The belief or expectation that a particular stimulus will be followed by another stimulus or response, based on experiences of association between the two.

Alternative Path Experiment

An experimental design used to explore different or novel ways in which a task can be accomplished or a problem can be solved.

Tolman And Honzik

Researchers known for their studies in latent learning and cognitive maps in rats, demonstrating learning can occur without immediate rewards.

Latent-Learning Experiments

These experiments demonstrate that learning can occur without reinforcement and can be manifested suddenly when a reward is introduced.