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Service failure can be a result of strategic issues, the service environment, and the service delivery system.
Karl Marx
A 19th-century philosopher and economist known for his theories on capitalism and communism.
Social Change
The transformation over time of societal norms, behaviors, values, and systems.
Conflict
A serious disagreement or argument, typically a protracted one, which can occur between individuals, groups, or nations.
Social Groups
Collections of individuals who interact with each other based on shared interests, beliefs, or identities, forming a recognizable structure within society.
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