One of Len Berry's Key Principles Is to Focus on Critical

question 3

Multiple Choice

One of Len Berry's key principles is to focus on critical skills. How can an organization identify these critical skills for training?

• A) Asking guests which employee skills impact guest satisfaction
• B) Studying bottom performers to see what they need to work on
• C) Asking employees about their preferred training methods
• D) Find external consultants to develop training

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Definitions:

Contribution Margin

The difference between a product's price and the variable costs associated with its production, indicating how much contributes to covering fixed costs and generating profit.

Cash Break-even

The point at which a business generates just enough revenue to cover its operating cash expenses, without generating profit.

Fixed Costs

Fixed costs are expenses that do not change with the level of production or sales, such as rent, salaries, and insurance premiums.

Output Produced

The total amount of goods and services produced by an entity during a specific period.