Training Is Important to Hospitality Organizations Because

question 12

Multiple Choice

Training is important to hospitality organizations because

• A) The individual hospitality employee can make or break the organization's relationship with its guests.
• B) Training programs are relatively inexpensive compared to their value.
• C) Measuring its results can lead to improved guest service.
• D) Training programs are relatively inexpensive compared to on-the-job experience.

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Definitions:

Admits Guilt

The act of acknowledging responsibility for a wrongdoing, often in a legal context, to demonstrate remorse or acceptance of consequences.

Postcrisis Review

The evaluation process conducted after a crisis to assess an organization's response, learn lessons, and improve future crisis management plans.

Crisis Plan

A predefined strategy or set of guidelines devised to help an organization respond effectively to an emergency or sudden adverse event.

Effectiveness

The degree to which objectives are achieved and the extent to which targeted problems are solved.