A Norm Is a Subtle but Spoken Standard of Behavior

question 19

True/False

A norm is a subtle but spoken standard of behavior that defines how employees should act toward guests.

---

Definitions:

Highly Educated Workers

Individuals who have attained a high level of education, often including university degrees, which typically equips them with specialized skills.

Unskilled Workers

Workers who possess no specific skills or qualifications, and are therefore suited for jobs that require only basic tasks and minimal training.

Import Quota

A legal limit on the quantity of a good that can be imported.

Nontariff Barrier

Any form of restrictive regulation or procedure other than tariffs that countries use to control the amount of trade across their borders, including quotas, embargoes, sanctions, and levies.