How Can Service Organizations Help Guests Cope with Information Overload

question 59

Multiple Choice

How can service organizations help guests cope with information overload?

• A) only create information-lean environments
• B) post reminders that will improve memory retention
• C) create sensory cues that prime subconscious memory
• D) provide information online

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Definitions:

Tightly Controlled Conditions

Environments or experiments where variables are strictly managed to ensure accurate and consistent results.

Cause And Effect

A principle signifying that an action or phenomenon invariably leads to or results in another, typically used to explain causality in events or processes.

Manipulating Factors

Variables that researchers or experimenters actively change or control to observe their effects on other variables.

Semantic Differential Scale

A survey or questionnaire tool that measures the connotative meaning of objects, events, or concepts across a range of polar adjectives.