Self-Service Technology Versus a Service Experience Accompanied by a Human

question 13

True/False

Self-service technology versus a service experience accompanied by a human requires more focus on spatial design clarity and layout.

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Definitions:

Somatic Sensations

Physical feelings or perceptions originating from the body, such as pain, temperature, or proprioception.

Nonverbal Behavior

Communication without words, including gestures, facial expressions, and body language.

Progressive Muscle Relaxation

A relaxation technique involving the tensing and then relaxing of various muscle groups to reduce stress.

Antecedents

Factors or events that precede and potentially influence behavior or outcomes.