The Final Step in the Service Strategy Is to Figure

question 2

True/False

The final step in the service strategy is to figure out how the service delivery system makes the service product available to the guest.

---

Definitions:

Cultural Diffusion

The transmission of cultural elements from one society or cultural group to another.

Cultural Lag

A concept in sociology that explains the period of adjustment when the non-material culture is struggling to adapt to new material conditions or inventions.

Cultural Shock

The feeling of disorientation or anxiety experienced when encountering a culture markedly different from one's own.

Cultural Capital

Non-financial social assets that promote social mobility beyond economic means, such as education, intellect, style of speech, and dress.