The Service Product Is ______

question 43

Multiple Choice

The service product is ______.

• A) the entire bundle of tangibles and intangibles provided by the service organization
• B) only the tangible part of the service experience
• C) only the intangible part of the service experience
• D) the same thing as the service experience

---

Definitions:

Water Jets

High-pressure water pumps used for cutting a variety of materials, including metals and stones, through a precise and controlled erosion process.

Caulk

A waterproof filling and sealing material used in building works and repairs to prevent water penetration in gaps or joints.

Pet Flea Collars

Devices worn around the necks of pets, such as dogs and cats, designed to repel or kill fleas.

Think It Over

A common response from potential customers indicating a need for more time to consider a purchase or decision.