In the Hospitality Industry, the Service Encounter Is Usually a Manager-To-Guest

question 51

True/False

In the hospitality industry, the service encounter is usually a manager-to-guest interaction.

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Definitions:

US

Stands for "Unconditioned Stimulus," a stimulus that naturally and automatically triggers a response without prior conditioning in the context of psychology.

Effective Conditioning

A learning process in which a response becomes more frequent or predictable in a given environment due to reinforcement.

CS Precedes US

In classical conditioning, the conditioned stimulus (CS) is presented before the unconditioned stimulus (US) to establish a conditioned response.

0.5 Seconds

A time measurement equal to half a second, often used in various scientific and contextual scenarios to describe very short durations.