Guestology Is Different Than Traditional Management Thinking Because

question 62

Multiple Choice

Guestology is different than traditional management thinking because

• A) It focuses on complex organizational design.
• B) It focuses on looking at the guest experience systematically from the guest's point of view.
• C) It focuses on lean production and organizational efficiency.
• D) It focuses on looking at the guest experience from the employees' point of view.

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Definitions:

Accounts Receivable

sums of money owed to a company by customers for goods or services delivered or used but not yet paid for.

Inventory

The total amount of goods and materials held by a business for the purpose of resale, production, or repair.

Total Equity Value

The total value of all shareholder equity in a company, calculated as the market value of total assets minus total liabilities.

Return on Equity

A measure of financial performance calculated by dividing net income by shareholder equity, indicating how efficiently a company uses investments to generate earnings.