When Complaining, Which of the Following Includes the Guest's Most

question 14

Multiple Choice

When complaining, which of the following includes the guest's most bothersome issue?

• A) impersonal service
• B) employees annoyed by requests for assistance
• C) harsh, disrespectful treatment by employees
• D) mistake-free, careful, and reliable service

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Definitions:

Car Dealer

A business that specializes in selling new or used vehicles to consumers, often offering financing and trade-in options.

Manufacturer's List Price

The recommended selling price of a product set by the manufacturer, before any discounts or allowances are applied.

Commodity Stock

A stock that represents companies involved in the extraction, production, or sale of raw materials, such as metals, energy, and agricultural products.

Wholesale Price

The cost of goods sold in large quantities, typically to retailers or other entities for resale, not including retail markup.