What Is the Best Procedure to Follow When a Customer

question 14

Multiple Choice

What is the best procedure to follow when a customer brings in a prescription for a medication that is not in stock?

• A) Give the prescription back, and suggest another pharmacy.
• B) Offer to order the medication.
• C) Locate the medication from another pharmacy.
• D) B or C

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Definitions:

Depression

A mental disorder marked by an enduring depressed state or a disinterest in usual activities, leading to significant challenges in routine life.

Behavioural

Relating to the observable actions of individuals and the ways in which these actions can be influenced or changed.

Cognitive

Refers to the mental processes involved in gaining knowledge and comprehension, including thinking, knowing, remembering, judging, and problem-solving.

HT Receptors

Protein sites located on cell membranes, primarily serotonin receptors, which are involved in transmitting signals within the brain.