When Answering a Telephone Call, the Technician Should

question 6

Multiple Choice

When answering a telephone call, the technician should:

• A) Identify his or her name and title
• B) Carefully listen to the caller
• C) Decide whether to forward the call to a pharmacist
• D) All of the above should be performed

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Definitions:

Emotional Control

The ability to manage and regulate one's emotions, especially in challenging situations, to maintain effectiveness and well-being.

Sedona Method

A self-help technique focusing on letting go of negative feelings and beliefs to achieve emotional well-being and self-realization.

Letting Go

The process of releasing attachment to outcomes, situations, or persons to achieve a state of emotional freedom.

Workplace Violence

Any act of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site.