When a Technician Shows Customers That He or She Can

question 13

Multiple Choice

When a technician shows customers that he or she can see the situation from their point of view, he or she is displaying:

• A) Compassion
• B) Empathy
• C) Sympathy
• D) Attitude

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Definitions:

Conservative Goals

Objectives or aims that seek to preserve traditional institutions, values, and practices, emphasizing stability, and continuity, and often resistant to rapid change or innovation.

Concert of Europe

An informal agreement between major European powers in the 19th century aimed at preserving the balance of power and preventing the outbreak of major wars through diplomacy.

Rotten Borough

A Rotten Borough was a term used in England to describe a parliamentary constituency with very few voters, often controlled by a single person or family, leading to unrepresentative and corrupt electoral outcomes.