When Answering a Telephone Call, the Technician Should

question 6

Multiple Choice

When answering a telephone call, the technician should:

• A) Identify his or her name and title
• B) Carefully listen to the caller
• C) Decide whether to forward the call to a pharmacist
• D) All of the above should be performed

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Definitions:

Return on Investment

A measure of the profitability or efficiency of an investment, calculated as the net profit from the investment divided by its cost.

Residual Income

Operating income that exceeds a set minimum return on operating assets, used as a measure of the profitability and performance of a business unit.

Division

A segment within an organization that focuses on specific products, services, territories, or customers, usually with its own set of management and financial goals.

Division's Margin

The profit margin measured at the divisional level, reflecting the division's ability to generate profit from its revenues.