The "Tech-Check-Tech" Program

question 18

Multiple Choice

The "tech-check-tech" program:

• A) Is legal in all 50 states
• B) Allows the checking of a technician's order filling by a certified pharmacy technician (CPhT) instead of a pharmacist
• C) Allows the counseling of patients by CPhTs as long as two of them deliver the information
• D) Is none of the above

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Definitions:

Problem Identification

The process of recognizing and defining an issue or challenge to be solved.

Consultative Selling

A sales approach focusing on building relationships and understanding customer needs to offer tailored solutions.

Adaptive Selling

A sales technique that involves customizing the sales approach based on the unique needs, behaviors, and reactions of each customer.

Relationship Selling

A selling strategy that emphasizes the development of enduring relationships with clients, instead of concentrating on single sales.