To Create a Positive Impression and Foster Goodwill Towards an Organisation

question 22

Multiple Choice

To create a positive impression and foster goodwill towards an organisation, staff need to

• A) acknowledge and greet customers appropriately.
• B) listen to customers' expressions of their needs with respect.
• C) know their product and the service they are delivering.
• D) All of the above

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Definitions:

Worker

An individual who performs services or labor, usually in exchange for compensation, within an economy.

Employer

An individual or organization that hires and pays people to perform specific jobs.

Public Finance

The study of government revenue, expenditure, and adjustment of government budgets and its effect on the economy.

Circular Flow Model

An economic model illustrating the flow of goods, services, and money between households and businesses in an economy.