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The Internet and Email Have Changed the Way Customers Relate

question 46

True/False

The Internet and email have changed the way customers relate to customer service.


Definitions:

Vivid

Vivid describes something intensely deep or bright, capturing attention through stark clarity or detail, often used in the context of images, memories, or descriptions.

Primitive Wishes

Fundamental desires or urges that are innate or basic, often related to survival, pleasure, or instinctual needs.

Self-Censorship

The act of censoring or restricting oneself from expressing thoughts, ideas, or feelings that are believed to be unacceptable or controversial.

Freud

Sigmund Freud, an Austrian neurologist and the founder of psychoanalysis, a method for treating psychopathology through dialogue.

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