The Quality of Attending Listening Skills Is Improved By

question 24

Multiple Choice

The quality of attending listening skills is improved by:

• A) a capacity to ignore distractions.
• B) an understanding of the impact of moving into the personal space of others.
• C) an understanding of the impact of the environment.
• D) all of the above.

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Definitions:

Microsoft Dynamics

A line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications developed by Microsoft.

Dealing with Objections

The process or skill set required to effectively address and counter objections or concerns raised by customers or clients.

Adaptive Selling

A sales technique where the salesperson adjusts their communication style, presentation, and approach based on the needs, behaviors, and reactions of the customer.

Consultative Selling

A sales approach where the salesperson acts more as an advisor than a pusher of products, helping the customer identify needs and offering solutions that meet those needs.