When Obtaining a Telephone Message from a Recording Device or Outside

question 18

Multiple Choice

When obtaining a telephone message from a recording device or outside answering service, you should not:

• A) use active listening skills
• B) also check the fax machine and office email for additional messages
• C) list all patients who leave messages so you can pull their charts
• D) prioritize messages according to the order in which they were received

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Definitions:

Affect

A broad term that encompasses a range of feelings and emotions individuals experience, often influencing behavior and decision-making.

Low-Mach Individuals

People characterized by their low Machiavellianism; they tend to be straightforward, honest, and trusting in their dealings with others.

Unethical Behavior

Actions that violate moral principles or professional standards, often for personal benefit or gain.

Personal Gain

Personal gain refers to the benefits or advantages an individual acquires from a particular situation or activity, often motivated by self-interest.