Match Each Type of Call with the Method of Routing

question 10

Multiple Choice

Match each type of call with the method of routing commonly used. (Answers may be used more than once.)
-Patient requesting test results known to be abnormal

• A)immediately route to the physician
• B)record a message for the physician
• C)route to the clinical medical assistant
• D)route to the administrative medical assistant

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Definitions:

Lack-of-participation Error

Describes a situation where the absence of employee involvement in decision-making leads to decreased morale, motivation, and potentially suboptimal outcomes.

Confirmation Error

A bias in decision-making where individuals favor information that confirms their pre-existing beliefs or hypotheses.

Confirmation Error

A cognitive bias that involves favoring information that confirms pre-existing beliefs or values, while disregarding evidence that contradicts them.

Escalating Commitment

The phenomenon where people increase their investment in a decision despite new evidence suggesting that the decision was wrong.