Match Each Type of Call with the Method of Routing

question 26

Multiple Choice

Match each type of call with the method of routing commonly used. (Answers may be used more than once.)
-Physician from another practice or hospital

• A)immediately route to the physician
• B)record a message for the physician
• C)route to the clinical medical assistant
• D)route to the administrative medical assistant

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Definitions:

Divisional

A divisional structure in an organization is a form of internal organization where divisions are created to operate semi-autonomously, each focusing on a particular product line, market sector, or geographical area.

Organizational Structure

The system of tasks, workflows, reporting relationships, and communication channels that link together the work of diverse individuals and groups.

Functional Authority

Functional authority is the right granted to individuals based on their expertise in specific areas, allowing them to direct activities within their domain of expertise.

Advisory Authority

The power to give advice and recommendations without having the authority to mandate actions.