When Obtaining a Telephone Message from a Recording Device or Outside

question 18

Multiple Choice

When obtaining a telephone message from a recording device or outside answering service, you should not:

• A) use active listening skills
• B) also check the fax machine and office email for additional messages
• C) list all patients who leave messages so you can pull their charts
• D) prioritize messages according to the order in which they were received

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Definitions:

Supportive Psychotherapy

A therapeutic approach that focuses on reinforcing a patient's existing coping mechanisms and offering emotional support during times of distress.

Psychodynamic Perspective

A psychological approach that emphasizes unconscious processes and childhood experiences in shaping behavior and personality.

Strengthen Coping

Enhancing an individual's ability to deal effectively with stress, challenges, or emotional distress.

Anamnesis

The medical history or case history of a patient; in psychology, it refers to the process of remembering or recounting past experiences.