Which of the Following Is a Recommended Phrase to Help

question 63

Multiple Choice

Which of the following is a recommended phrase to help resolve a conflict between coworkers?

• A) You have no right to be upset.
• B) You're not making any sense.
• C) I know this is really frustrating for you.
• D) I don't understand why you'd feel that way.

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Definitions:

Hardiness

A personality trait characterized by resilience and the ability to endure stressful situations.

Consideration

The act of thinking carefully about something, especially when making decisions or forming opinions.

Commitment

A psychological state or an act of dedicating oneself to a cause, activity, or relationship, often implying a long-term engagement.

Control

The power to influence or direct people's behavior or the course of events.