Match Each Term with Its Definition

question 20

Multiple Choice

Match each term with its definition.
-Communication that affords opportunities to examine behaviors and interactions, act as a verbal "mirror," and restate what a patient has said for clarification by all parties

• A)patient advocate
• B)performance goals
• C)cultural competencies
• D)evaluation form
• E)assertive communication
• F)office manager
• G)aggressive communication
• H)managing provider
• I)reflective communication
• J)patient education
• K)in-service training

---

Definitions:

Kent Thiry

An American businessman known for his leadership roles in healthcare companies, particularly as the CEO of DaVita Inc.

Organizational Culture

The shared values, beliefs, and norms that influence the way employees think, feel, and behave within an organization.

Trust and Learning

The relationship between trusting relationships, which facilitate openness and vulnerability, and the creation of an environment conducive to learning and knowledge sharing.

Peter Drucker

A renowned management consultant, educator, and author, considered the father of modern management.