When an Emergency Call Requires Another Person in the Office

question 86

Multiple Choice

When an emergency call requires another person in the office to call 911,after relaying the immediate information to EMS,you should not:

• A) hang up once the caller understands that help is coming
• B) give the caller appropriate specific instructions in relation to the situation
• C) reassure the caller that EMS is on the way
• D) try to stay calm and support the caller until EMS arrives

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Definitions:

Reber

Refers to psychologist Arthur Reber, known for his work on implicit learning and the cognitive unconscious, particularly how people can learn complex information without being aware of the learning process.

Semantic Priming

A phenomenon in which exposure to one word (e.g., nurse) facilitates the recognition of semantically related words (e.g., doctor).

Concept Usage

The ways in which ideas or abstractions are employed in different contexts to convey meanings or understand phenomena.

Script

A schema for routine events. See also schema and story grammar.