When Processing a Credit Balance, If a Refund Is Due

question 13

Multiple Choice

When processing a credit balance, if a refund is due to a patient, you must:

• A) apply the funds as a credit toward future services
• B) verify that you have the patient's current address
• C) deduct a small processing fee (usually no more than 5%)
• D) send the check to the patient's insurance company

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Definitions:

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