What Does the Basic Objective of All Customer Services Focus

question 117

Multiple Choice

What does the basic objective of all customer services focus on?

• A) reducing operational expenses
• B) surpassing competitors' service offerings
• C) ensuring employees are happy and motivated
• D) attracting and retaining target customers

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Definitions:

Ostracism

The exclusion or rejection of a person from a social or professional group.

Autonomy

The capacity to make an informed, uncoerced decision or the right of self-governance, often considered a fundamental aspect of working ethically with individuals.

Self-Disclosure

The act of revealing personal information to others which can strengthen social ties and increase intimacy.

Online Bullying

The use of digital technologies, like social media and messaging platforms, to harass, threaten, or embarrass individuals, typically anonymously.