What Is a Company Practising When It Institutes a Continuous

question 74

Multiple Choice

What is a company practising when it institutes a continuous effort to improve products and work processes?

• A) total quality management
• B) benchmarking
• C) ISO 9002 certification
• D) process improvement

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Definitions:

Kubler-Ross's Stages

A five-stage model describing the phases of emotional response to grief and loss: denial, anger, bargaining, depression, and acceptance.

Gender Roles

The societal norms dictating the behaviors considered appropriate for individuals based on their perceived sex.

Medical Schools

Institutions dedicated to the education and training of individuals in the field of medicine, preparing them for careers as medical professionals.

Kubler-Ross

Refers to Elisabeth Kübler-Ross, a psychiatrist who introduced the five stages of grief model: denial, anger, bargaining, depression, and acceptance.