Examlex
What are the five variables of service quality? Define service gap.
Emotional Intelligence
The ability to recognize, understand, manage, and use emotions effectively in oneself and in relation to others.
Job Involvement
The level of psychological identification or commitment a person has with their job.
Organizational Commitment
The emotional attachment, identification, and involvement an employee has with their organization, influencing their willingness to continue working there.
Job Satisfaction
A positive emotional state resulting from the appraisal of one's job or job experiences, typically influenced by various factors like work environment, compensation, and personal values.
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