The Moderately Priced Days Inn and the Upscale Four Seasons

question 147

Multiple Choice

The moderately priced Days Inn and the upscale Four Seasons Hotel both provide sleeping accommodations, but their respective guests have considerably different expectations of service. Why do their expectations differ?

• A) Companies cannot standardize services.
• B) Service quality shows wide variations.
• C) Services are inseparable from their providers.
• D) Services have a high perishable rate.

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Definitions:

Doctrine

A set of beliefs, policy, or position, often held by organizations, governments, or religious groups.

Prospectus

An official document issued by companies that are offering securities for sale to the public, detailing the investment’s objectives, risks, and financial statements.

Securities

Financial instruments that represent an ownership position, a creditor relationship, or rights to ownership, such as stocks, bonds, and options.

Conflict of Interest

A situation in which an individual's personal interests could potentially influence or appear to influence their professional judgment or responsibilities.